on 04-12-2021 10:47
TV has now been down in my area (Twickenham) for three days!!!! No information. No updates on the mobile update 'service'. And a link which says it should "we're working to get your service up and running by 4 Dec 8.05 - doh! Nearly three hours ago!!!!! Anyone know what is going on? Virgin itself is hopeless..
on 04-12-2021 11:17
Are you checking the automated status line? 0800 5610061 is often the most reliable source of info on local, street-level faults that loss-of-service scenarios tend to be.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 04-12-2021 12:18
Yes. Thanks, Been calling that line for three days. The recorded message has no changed once. "There are intermittent problems in your area. Our engineers are working hard blah blah blah...." . But approaching a fourth day of this is extremely disappointing, to say the least. It is not "intermittent". It is down. And the service update on-line still says "We hope to have this issue resolved by 4 December at 8.05." Well, missed that one! Thanks for your help. Frustrating to have no proper information from Virgin. Let alone some kind of refund.
on 06-12-2021 17:41
Hello @johnG29,
Welcome back! Thanks for posting.
I am sorry for the inconvenience about the TV.
Our TV services had a very bad outage recently, which is why they has happened.
It should now be resolved, please reboot everything if not.
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide