No HDR on Netflix

[Camzie]

When I try to watch HDR content from Netflix or Prime through the 360 box the picture appears to have a milky grey filter and no HDR. The apps on my TV work fine and display 4k with HDR so I know the issue is with the Virgin equipment. I’ve replaced my HDMI lead but still no difference. Any ideas?

[Royalbeech]

I can 2nd this, it has been like it for ever. I reduced my Netflix subscription so It only allows HD, but you can't stop the HDR on Prime Video. This is very annoying and the Mods need to get the tech guys/girls to sort it out!

It has to be Virgin medias equipment, as the TV app works fine. 

[Martin_N]

Hi Camzie,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you have had with your TV service. 

I have taken a look on our side and I am unable to see any wider reported issues. 

How long has this been going on for? Have to you by any chance been able to try a different Tv?

^Martin

[BenMcr]

Just to add to this - I've tried Netflix, Prime Video and iPlayer on the 360 connected to my Samsung UHD TV and all trigger HDR properly for me.

[Camzie]

Thanks for the replies. I will try hooking up a different TV and see if HDR is properly triggered. My main TV is a Panasonic OLED and as I said before, Netflix and Prime work well through the native TV apps, so I’m guessing the 360 box isn’t automatically picking up the right settings. 

I’ll post again once I’ve tried another TV to see if it Panasonic specific. 

[Kain_W]

Hi Camzie,

Thank you for your responses.

Can I ask whether the resolution has improved on a different TV?

Thanks,

[ozsat]

Sky users reporting similar issues with HDR.

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@Camzie wrote:

When I try to watch HDR content from Netflix or Prime through the 360 box the picture appears to have a milky grey filter and no HDR. The apps on my TV work fine and display 4k with HDR so I know the issue is with the Virgin equipment. I’ve replaced my HDMI lead but still no difference. Any ideas?

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