on 09-02-2023 04:06
Hi there. Please can I request a new power cable for my box. The one I have is faulty. Thank you!
on 11-02-2023 13:38
Hi @smoothcriminal 👋,
Welcome back to our Community Forums and thanks for your post 😊
I have had a peek at our systems and can see a technician visit has been arranged for you.
Let us know how it goes so we can offer further support if required.
Cheers!
on 16-02-2023 13:39
on 19-02-2023 09:21
I am sorry smoothcriminal,
The engineer should have provided this during the visit if they were able.
Is it your hub or set TV set top box you require a cable for please?
Please pop back to us when you can.
Vikki - Forum Team
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on 19-02-2023 10:35
on 21-02-2023 11:44
Hi there, sorry to be a pain - it's been two weeks since I initially asked -just- for a power cable.
Can one be sent please?
on 21-02-2023 11:51
Hi smoothcriminal,
Thanks for coming back to us and confirming you need a TV set top box power cable.
We can get this arranged but I just need to confirm the address to ensure we are sending the power cable on the correct account.
I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
Thanks,
on 21-02-2023 16:01
Hi smoothcriminal,
Thanks for coming back to me on this one via private message.
I have ordered a power cable for you and you should receive this in within the next 7 days.
If you have any further issues, please let us know.
Thanks,