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New Multiroom Sky Sports channels not working

TOMFirmin
Joining in

Hi there having had a new additional mini box my Sky Sports channels are not working 

Please can this be rectified 

3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

Hi @TOMFirmin 

Check the internet connection is working correctly on the additional box so the system can send the update through.

Settings > Network > Diagnostics

If that appears to be OK then reboot the additional box

You could also try a factory reset of the new box. 

To factory reset go to Settings (the cog at the end of the Home menu) > System > Factory Reset.
It's actually misnamed and only a partial system reset and not a complete factory reset. You are given 2 options

Keep Recordings
Format Disk

With the 360 selecting Choose Keep Recordings means you won't lose your recordings or any links you've set up (but will have to sign into apps such as iPlayer, Prime, Netflix and ITV Hub again)

If that fails you'll need to contact VM by dialling 150 from your VM landline/mobile for them to update the systems

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Thanks Dave did full factory reset but still get message of 

 

We're currently setting up your channel and they should be available soon

 

Annoying so will have to call Virgin to sort 

Hi TOMFirmin,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear you've had some issues with your channels.

 

I've been able to locate your account using your forum information and can see you've been able to speak with us since posting.

 

If you do still need help with anything please let us know.

 

Alex_Rm