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New Customer Everything works great but can't get live Tv

1TonkER11
Joining in

Everything works great but can't get live Tv tried rebooting no success and it records fine any ideas please.

2 REPLIES 2

japitts
Very Insightful Person
Very Insightful Person

Is your co-ax cable connected finger-tight to your wall socket and your 360 box?

If so - do you get any error messages or codes when you select a live TV channel?

If not - was this a manned installation or self-serve QuickStart?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Alex_RM
Forum Team
Forum Team

Hi 1TonkER11,

 

Thanks for posting and sorry to hear you've been having some issues with the TV.

 

I've been able to locate your account using your forums details and can see you've been able to speak to an agent and arrange an engineer visit for this.

 

If you do need help with anything else please let us know.

 

Alex_Rm