New 306 Box Error CS1028

[okinaz]

Hi

I am a new Virgin customer and have internet + TV.  After setting up the internet without issue I went to setup the main 360 TV box and received the following error

'Download Error CS2018'

'Unable to download the software update'

After speaking with VM support I have an engineer booked in to come out and look, but this isn't for a few days.  Does anyone have suggestions?  The TV box is wired into my VM Hub.

The internet is working without issue.

Thanks

[Lee_R]

Hi @okinaz

Thanks for getting back to us and confirming that your issue has been resolved with a replacement box.  I am sorry for any inconvenience you may have experienced as a result of the fault.  Remember if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.

Regards

Lee_R