on 08-06-2022 13:48
I have a TV360 box and we regularly access the Netflix app (although I don’t pay my Netflix bill through my Virgin account).
Since yesterday we cannot access the Netflix app through the TV360 box, it reports error “ui-800-3” and tries and fails to load it every couple of minutes.
The VM service status page says there is a TV issue in our area and says “You may find that Disney+ app is unavailable at this time.”
eh? I didn’t think the Disney+ app was available through Virgin just yet? And did they mean the Netflix app, which would match my problem?
on 08-06-2022 15:03
08-06-2022 15:06 - edited 08-06-2022 15:07
@Eddie98 wrote:I have a TV360 box and we regularly access the Netflix app (although I don’t pay my Netflix bill through my Virgin account).
Since yesterday we cannot access the Netflix app through the TV360 box, it reports error “ui-800-3” and tries and fails to load it every couple of minutes.
The VM service status page says there is a TV issue in our area and says “You may find that Disney+ app is unavailable at this time.”
eh? I didn’t think the Disney+ app was available through Virgin just yet? And did they mean the Netflix app, which would match my problem?
That error code isn't a VM error code - its a Netflix error code.
Try these trouble shooting steps : Netflix Error ui-800-3
on 08-06-2022 18:47
Thanks. Problem solved 👍