Virgin Media Community

[robigouk]

When I'm using the control within the Netflix app to navigate sections or left and right the the app jumps 2 selections all the time (and can be sluggish).  Anybody else seeing this remote not responding/working properly?

[newapollo]

Hi @robigouk 

I haven't noticed this, but would either try new batteries or reboot the 360 box.

[robigouk]

I've tried both (and it only does it in the Netflix app and it does it on both my boxes)

[newapollo]

Hi again @robigouk 

It might be a known issue, but I've seen nothing on the forums so far..

Have you looked at Check service status at the top of the page? You can also a run a test on your equipment from there.

Although the Check Service Status is often only populated with details of wide spread outages, you could also try the automated Service Status number  0800 561 0061.  This often gives details of more localised issues down to postcode level.

Whilst not ideal it's probably a better indicator of known problems and should also show the latest estimated date/time for the fault to be repaired.

[UltimateVolter]

Mine does this it’s terribly annoying!!!!

[robigouk]

yes using it again last night.. it seems to skip especially when you're moving down over a "top ten" category e.g. Top Ten UK Movies... it skips over it from the one above it even though you've only pressed down once.  Happens on both my boxes so I'm guessing it's the APP (it does not do it on any other APP e.g. Disney or Amazon).

[Alex_RM]

Hi robigouk,

Thanks for posting, and sorry to see you're having some issues with the Netflix app. 

So I can take a closer look at things I've popped you over a private message (purple envelope, top right hand corner) so I can get a few more details from you.

Alex_Rm