on 30-09-2021 19:57
We have recently started to get the odd pause with a black screen shortly into the start of a show when started on Netflix, it then plays perfectly normally.
We are connected wireless but bandwidth and connection speed is very good. All other streaming services work just fine.
Anyone else had the same issue at all?
Answered! Go to Answer
on 30-11-2021 13:12
@arnie_oli - Thanks for the update. Could you check the setting value for 'Match Frame rate' in Settings - Audio & Video? Is it 'Off' now? If you switch it to 'On' does the issue reappear?
on 03-10-2021 09:24
Thanks for your post and for reaching out to the Community Forums. arnie_oli,
Is this the app within our of our boxes or are you using Netflix from a mobile device?
Cheers,
Corey C
on 03-10-2021 09:46
This is the app within the 360.
on 03-10-2021 18:22
I have this issue on Netflix on the 360 as well.
I never have this issue on my other devices for Netflix
on 05-10-2021 09:54
Thanks for coming back to us @arnie_oli.
Are you still having issues with Netflix on your 360 box, have you tried a reboot of the box from the wall socket since the issues started?
Regards,
Steven_L
on 05-10-2021 17:49
on 05-10-2021 18:08
We have rebooted the 360. Still have the issue. No wifi issues and NetFlix works well on all other devices without issue as does Prime.
on 06-10-2021 09:10
Hi @stevemorgan,
Welcome back to the community and thanks for taking the time to post here on our forums.
Have you tried to reboot your TV box and broadband hub, since the issues started?
Are you getting any error messages on your TV, when the issues happen?
Regards,
Steven_L
06-10-2021 12:22 - edited 06-10-2021 12:23
Hi Steven
I was confirming what the original poster had said that this is happening on my box as well as theirs but their post seems to have been deleted.
I doubt a reboot would sort it, as it is a glitch just as the programme starts probably something to do with buffering.
Doesnt happen on any other app.
on 06-10-2021 12:40
@stevemorgan wrote:I was confirming what the original poster had said that this is happening on my box as well as theirs but their post seems to have been deleted.
Looks like you might have added to a existing thread and your post has been moved to a new one.
What're the issues you're having?
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