Multiroom

[KW58]

Hi,

My first post here looking for some help after making little progress by phone.

I want to set up a second 360 box in a new extension. I have read the Virgin guidance and have a couple of questions. My wall outlet has just one socket which is In use for the first box. How do I plug in  the “red end” of the coaxial cable for the second box? There looks like there’s a second blanking plug next to the first one but it doesn’t look like something I should tamper with. 

Our builder has hidden a coaxial cable running from close to the existing wall outlet to just next to the new tv in the extension. So can I use that cable as a coax extension and connect the other end of the cable mentioned earlier into the socket close to the tv and then a second co ax cable into the 360 box in room 2 the new HDMI to tv etc.etc.

Finally if all of this works can I order the kit and do it myself or do I need a Virgin engineer?

Many thanks 

[japitts]

Thousand dollar question , do you have a working co-ax connection point in the location you want to use the new equipment? You mention your builder has installed co-ax already, is this the specialist-grade triple-shielded standard that VM install? If not, it may not be suitable for use by VM equipment 

If the answer to the above is no, then you will need a manned engineer install where VM will install new cabling, splitters & wall-points where you need them.

If the answer is yes, then you can use a self-serve QuickStart installation.

[KW58]

Thank you. Yes the coax in the extension is working well and the builder knew that we wanted to use it to extend our Virgin service. 

Does the self serve kit include a splitter for the wall outlet?

[japitts]

If you need a splitter, you'll need a manned engineer install. The signal levels may well need recalibrating for the extended run.

And if you don't mind my saying, whether the builder knew you were going to use the co-ax for VM is a) Immaterial as they could still have installed whatever grade cable they liked, and b) Not confirming the important question of what they have installed.

The cable that B&Q etc sell, is unlikely to be of the required standard.

I think you're best having a manned engineer install.

[roy247 · Accepted solution]

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@KW58 wrote:

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There looks like there’s a second blanking plug next to the first one but it doesn’t look like something I should tamper with. 

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If you have 2 outlets in your wallbox Nynex use to install these, I can't say about any other companies since then, one was labelled for TV the other for radio.

I would follow japitts advice and get a manned installation and the engineer might be able to pull the cable through your existing run.

[KW58]

Thanks all. I guess I’ll brave the phones again.