Multiple engineer visits for additional TV360 boxes?

[disco-pants]

Hi, quick sanity-check on this please, if anyone can help...?

I recently signed up to Ultimate Volt, so additional 360 box included - installation date arranged for early June. All good.  

After placing the order we had a bit of a rethink of our setup, so I contacted customer services to  ask to add a second additional box (3 in total) to our account - only to be advised that wasn't possible until my account was active (ie, 24-48h after the installation in June). I'd need to call up after that's happened, to request the additional box and book in another engineer to install it. 

It's not a big deal, but just surprised this can't be done in the single initial installation visit - seems a bit inefficient for us and VM. Or have I just not got through to the right adviser to make this happen?!

Cheers

[newapollo · Accepted solution]

Hi @disco-pants 

It may be due to VM's antiquated computers systems whch are a mixture from different previous cable companies.

The computer is probably saying, no you can't do that as there is already a valid working order in progress.

Until the order is canceleld they can't add anything to it.

Cancelling the order and starting a new one with three boxes would probably delay your installation.