Moving the socket

[EmilyFrost]

We’re planning to move our TV from the corner of our room to in the middle of our wall. We’re terrible with technology and unsure how we can get the connection cable moved to the other side of the house. 
Any help/ suggestions would be much appreciated. 
thank you in advance 

[dannylau · Accepted solution]

Call virgin, there is a fixed cost of £99 for doing this sort of work 

[Lee_R]

Hi @EmilyFrost thanks for posting and welcome to our community.

@dannylau has advised you correctly in regards to the fee.  This would be applied as it would not be a call out related to a fault with the service etc.  I can have a look into raising the visit from here if you wish me to?
Regards

Lee_R

[EmilyFrost]

Yes please, that would be really helpful. 

[Beth_G]

Hi EmilyFrost,

Great - I'll pop you over a PM now so that I can take some details and get that arranged.

Please look out for my PM over at the purple envelope.

Beth