Moving 2nd TV360 box to another room, who to contact

[gforce2k]

Hi there,

I'm trying to find the correct department to contact to get an engineer to move my 2nd TV360 box to another room.

I find the virgin Media website crazy just takes you round and round in circles without any answers.

What option should I select when calling 150 on the phone?

Is there a link to a live chat session anywhere?

Not the most user friendly experience so far.

Thanks for any help.

[newapollo · Accepted solution]

Hi @gforce2k 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

If you don't want to be tied up on the phone you could also text VM on 0753 305 1809 or use WhatsApp on 0730 532 7112. Again use the faults option. Please be aware that replies aren't instant from either of these services, often taking 4 to 6 hours, but the agents will reply as quickly as they possibly can.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

[gforce2k]

Thanks I’ll give the phone option a try first and see what the wait time is.
Got to be better than the website experience.