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bealerDSB · ‎20-10-2021

Team,

I will try my best to be short.

a) had perfect account

b) moved a few streets away, techs visited and did their thing..

c) one box remains 'no catch-up available or my previously saved shows that were fine'

d) awaiting was appears to be an account problem, but tonight I opened up "my VM app" as I'm aware I'm due to typically pay $>> VM app states I'm disconnected, and my WIFI HUB shows nothing of my box's + VM4 gig hub also.

£ not a problem, but worried I) them will cut me off ii) I can't / sys wonts tell me what to pay iii) very nice local techs also stumped

ALL I DID is MOVE 5 Minutes away.

Trying to maintain my account, but Sysop peeps ain't got a clue. please & thank you Team.

Respectfully, John 'Paul

p.s: X2 1tb 360 & X2 mini 360 w/1gig Inc 220v powered amp for the above (VM Tech has passed all incoming stats). Has my x1 TB 360 took a sh*t by simply moving house????

newapollo · ‎21-10-2021

Hi @bealerDSB

I hope you are settling into your new property. Sorry to see about the issues with VM.

You are maybe looking at the details from your old property and not the new one in the VM app as when you move house you are given a new account number, so possibly VM haven't performed what they term a Move and Transfer which transfers your details across from the old account to the new one.

A member of the Home Move should be able to rectify that, or a member of the Forum team may pick it up in a day or two.

Error code 100:70 is displayed during initial setup when the box has not yet received its entitlement for Live TV. This is normally resolved within a few minutes, however it sometimes needs a specialist team to update the VM systems with your box details and also .a possible tech visiit to swap the box.

CS3400 normally means On demand is unavailable, this may be due to your internet set up. (that could also be what's causing the 100:70 error preventing the box completing it's initial set up) Basically either the VM Hub is offline or Ethernet / Wi-Fi connection is not present.

Check power and RF connections to VM Hub and ensure the Ethernet cable if you are using one is securely connected.

If the 360 boxes are connected over Wi-Fi, reconnect the box to Wi-Fi network from the Settings > Network menu.

EDIT I would also suggest double checking the white co-axial cables are solidly connected without any kinks.

Dave

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bealerDSB · ‎21-10-2021

My bad....forgot to add the code#'s currently from the splash pop-ups, whilst trying to play "prior perfect recordings at my previous home address", of last week are;

CS3400

and

100:70

grrrrr

bealerDSB · ‎21-10-2021

P.P.S; my typical monthly happily paid bill is normally £128.86 ~ £132.49. [just so admin is aware I'm not a pen pusher looking to scrape a barrel]

Feel free {invitation} to elevate this ticket#, if you dare. As I'm sure you can sense this is NOT a 'coax' boom hiccup..

*hot* seems many people are viewing this valid post. Yet, current within this VM technician "forum" appear to have -1 gumption or historical basis; to chime in..

[hold off on the WiFi strength, power cord length, 2.4ghz land line EMF delta]

I'll post the findings in a few days Team.

Shame though, bet VM will swap 'the box'

newapollo · ‎21-10-2021