Sorry for the long post.
I was on the Ultimate Ooomph package with two V6 boxes. I recently upgraded to the 360 tv service. One of the boxes updated successfully, the other failed to update. After calling the helpline they arranged for an engineer to come out who replaced the box for me.
However, I having continual problems with the first box that I assumed had updated successfully. It continually freezes when browsing through menus. It freezes during playback of recording and often skips back a couple of minutes when I fast forward. I usually get a CS2200 error message.
It also fails to retain any username and password details for any apps like Netflix and BBC iPlayer. I constantly have to sign in again. I often get a CS2400 error message.
If I turn off the box or do a factory reset it seems to work for a few hours but then slips back into having all of these issues.
I phoned 150 during the week to report the fault. The first person told me to turn off the power and reseat the cables. Something I have done numerous times. After describing the problems I was having he said I shouldn’t be connecting Virgin Media TV boxes wirelessly. They should be always connected via an ethernet cable. Surprising advice from a company who claim to have the fastest and most reliable internet. I explained to him I experienced the same issues when I moved the box next to the router and connected using an ethernet cable. He also told me that I should never perform a factory reset. Again this is surprising considering how frequently it gets mentioned in these forums.
He told me to leave it for an hour or so and the problem should be resolved. Unsurprisingly, the same issues continued. I phoned up the following day and spoke to someone else. He said he would log my issue with the second line team. However, as they were busy on other projects he said the wait time could be up to four weeks. Does that sound right to everyone?
