cancel
Showing results for 
Search instead for 
Did you mean: 

Main 360 box deleted everything

stevemorgan
Superfast

Hi all

My main 360 box which was upgraded six months ago from v6 has developed an issue.

Last week I noticed a few failed recordings then realised that everything on the box was deleted, I tried powering down and back.

I then had no logos on the channels on the EPG so opted for a full factory reset.

Everything came back up and has been in the main fine but the logos are not showing despite connectivity being fine for streaming etc.

The second box is working as it should.

Any ideas? Or does box need replaced?

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

Thanks for your messages and clearing data protection, stevemorgan,


I have set up an engineer’s visit for you which you will be able to view from your online account here.

 

Cheers,
Corey C

See where this Helpful Answer was posted

5 REPLIES 5

newapollo
Very Insightful Person
Very Insightful Person

Hi stevemorgan,

Have you tried swapping the boxes around to see if the fault follows the box?

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

stevemorgan
Superfast

The box has deleted everything again so that would tell me the hard drive is probably on its way out.

Could the team arrange a replacement for me?

Thanks for your post and for reaching out to the Community Forums, stevemorgan,

 

This will require an engineer visit. I will sed you a private message to confirm your account details.

 

Cheers,

Corey C

Thanks for your messages and clearing data protection, stevemorgan,


I have set up an engineer’s visit for you which you will be able to view from your online account here.

 

Cheers,
Corey C

Thanks Corey

Engineer arrived a wee while ago and swapped the box

Great service as ever