MA3/14/40

[ollystan16]

Hi got my 360 remotes tonight tried to install and got a MA3/14/40 error message! Has anyone else had this and is there a fix 

[Portery · Accepted solution]

It’s a migration issue have you switched the box from the mains for 15 sec and after the reboot try again.

if that does not work I would contact faults team where they can try the force migration if not they is another teams to help.  It may eventually where they send a new box but it’s best speaking to faults

[ollystan16]

Thank you 

[newapollo]

Hi @ollystan16

A few other people with this error have managed to perform the update by either removing the box from the mains for five minues and trying again, or by deleting recordings to make more space and then trying again.

You could also try turning off the V6 at switch;  then on the V6 box  hold down both the power button and the + button at the same time.

Then turn on the V6 again whilst keeping hold of those buttons for a further 30 seconds.

The box should reboot, the power button will turn blue, and it fingers crossed it will reset and boot up normally, and then hopefully install the 360 software update.

If that doesn't work it's probably a settings issue at the VM end. The software upgrade has been started but the billing system doesn’t know which account to tie your equipment to activate the box. 

They may be able to escalate it to 2nd level support to fix it over the phone by sending a new update signal, if not it will need an engineer visit to change the box

[NoelNicholson]

Hi there, I had this issue just now. I deleted all my recordings on the box and restarted it. The box automatically did the upgrade itself. Seems like there wasn’t enough room on the box before I started the process. 

[newapollo]

Hi @NoelNicholson 

I'm glad you, came across this post and managed to get the box set up.

Thanks for confirming that deleting the recordings worked for you, as it helps others with the same issue..