At the risk of being blunt, if anyone's told you that SyFy is included in the basic MixIt package, they're wrong - if you've got written proof of this, then I would check that for clarity of what exactly was advised. If it was verbal, then let's hope for your sake that call recordings can be retrieved. Edited to add - feel free to post up any (anonymised) communications you've received, to this forum thread. Just strip out any details that identify you, else the images won't be approved.
Were you able to check your previous bills to see what package you were on prior to these changes?
None of this will alter the fact that MixIt doesn't include SyFy, so you'll need to move to a package that does. The Entertainment & Drama add-on includes the SD version, and for TLC that you previously mentioned you'll need the Entertainment & Lifestyle presonal pick. Please check the links I've posted, and make yourself familiar with the package and bundle details - it will help you.
Ordinarily I'd suggest waiting for the forum staff to come along in a day or so, and intervene here - which will often be quicker & simpler than starting the formal complaints process. They can't normally deal with package change issues that this could turn out to be, so that might be a non-starter - but you've got nothing to really lose by waiting for them.
If you did this package change within the past 14days, then you can revert it and go back on whatever you were on previously. Again - check your online contract, see what package you were on and what dates things were changed. Having some of these details ready-to-hand and being clear on what-was-what, and when-was-when, will help you to resolve this.
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