LED light on TV 360

[Kenny_B]

Hi, brand new Virgin Media user. Got the TV 360 box and a mini box for the bedroom in my package.
The question I have is why the main box only displays a static red led on the front when on but the mini box displays a white led when in operation and blue led in standby.
Is this normal? as I don’t think it’s correct.

thanks for any answers.

[Akua_A]

Hi @Kenny_B,

Welcome to our community forums and thank you for your first posts.

You may find the following link useful in regards to this https://www.virginmedia.com/help/virgin-tv-box. Also have you been in contact with our team regarding this? If so what was disccused?

Thanks,

[Kenny_B]

Hi,

Yes the link shows you the White (operational) LED and Blue (standby) LED

Does not mention my Red static for everything LED.

Was just trying to work out if it was a common issue or a fault etc.

Would be handy to see what mode the box is in but it’s not a big issue. Should I call 150 and ask for a replacement (as I have no recordings on it yet)

Thanks

Kenny

[roy247]

Hi Kenny_B,

I was forgetting about the amber led also being in the switch, good job the designers anticipated people would get fed up with red led's and also put a blue one in there as well, or not in your case.

Maybe a software update will cure it. 😕

[Akua_A]

Thanks for letting us know @Kenny_B

We can further look into this for you. I have just sent you a private message regarding this. Please look out for the purple envelope and provide a response when you can. 

Thanks,