on 30-05-2021 19:48
Been on virgin media since the end of March and have issues watching recordings. They pause/hesitate for a few seconds and it’s got to the stage where I don’t want to watch anything. There are previous posts on this issue but have virgin acknowledged there are issues?
I have factory reset the box, which is an Arris DCX960. I have also disconnected the cables etc but the problem still exists.
I would imagine that virgin think there is not a problem despite many forum posts.
Answered! Go to Answer
on 02-06-2021 19:57
All got sorted yesterday, new box installed as the Hard drive was dieing.
All seem fine now.
on 18-06-2021 10:23
Thanks for coming back to us Peggy3019, can you please confirm which channels you're recording and if they're in SD or HD for me?
Kindest regards,
David_Bn
on 18-06-2021 12:42
on 18-06-2021 17:09
@Peggy3019 wrote:Live TV and On Demand/Catch Up is fine, it's only on recorded programes.
Can you try pausing live TV for perhaps 30 seconds and watch it delayed for a little while?
That uses the hard drive in exactly the same way as recordings do.
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on 30-05-2021 20:00
No one has acknowledged me as yet on this issue, but a Molly_g has acknowledged one person and checked their system and can see a signal issue, so I have asked her if she could do the same for me. Lets hope she see my request?
on 30-05-2021 20:59
on 31-05-2021 13:45
Molly_G has contacted me and has checked my system and there is an issue, so setting up an engineer visit.
on 31-05-2021 18:32
Hopefully you’ll have the issue sorted shortly then. Let me know how you get on
on 02-06-2021 08:40
Good morning @Peggy3019
Welcome back to the forums and thank you for taking the time to post.
I am sorry to hear that you have had some issues with your services.
Are you able to let me know, how is your box connected to the internet? Is this via a wired or WiFi connection?
Kind regards,
Zak_M
on 02-06-2021 09:00
I believe that I is wi fi connected
on 02-06-2021 09:33
Thank you for coming back to me.
Are you having issues with any devices dropping connection or buffering?
Kind regards,
Zak_M
on 02-06-2021 18:57
Very occasionally upstairs when watching on demand.
on 02-06-2021 19:57
All got sorted yesterday, new box installed as the Hard drive was dieing.
All seem fine now.