on 08-08-2022 20:41
I currently have a V6 box and the box itself is hidden away in another room with all the rest of the home network / AV equipment. As the V6 remote isn't IR and is some other wireless protocol, I can control the box without the need for any IR extenders etc.
Can anyone confirm whether or not the new 360 box / remote rely on IR, or are they also some other kind of wireless protocol?
Thanks a lot
Answered! Go to Answer
on 08-08-2022 20:46
The 360 remote is RF to the 360 box and IR to the TV and soundbar, same as the V6 if I remember correctly.
on 08-08-2022 20:46
The 360 remote is RF to the 360 box and IR to the TV and soundbar, same as the V6 if I remember correctly.
on 08-08-2022 21:03
on 08-08-2022 21:13
Hi @jonnywright
Moving to a 360 is still voluntary. The agent may try to entice you to swtich over but you can still keep your V6 if that's what you prefer.
on 08-08-2022 21:14
If you already have V6 boxes they can be software upgraded to 360, you will lose all your recordings, and if you have a hub 3 you don't need to replace it unless you get 1Gb.
on 08-08-2022 21:28
on 08-08-2022 23:05
Call 0345 454 1111 and go through the cancellation option, you should reach Retentions who will be able to sort you the best available offer, as mentioned previously the boxes are not mandatory to take so if you wish to keep the V6 you can do so without any issues.
on 10-08-2022 11:03
@roy247 wrote:The 360 remote is RF to the 360 box and IR to the TV and soundbar, same as the V6 if I remember correctly.
Just to be aware that when a 360 remote first pairs to the 360 box it does also use IR to do that. It's then RF between the remote and the 360 box after that.