on 14-08-2021 17:53
I received my remote yesterday, but when I tried to install the update of my V6 box to Virgin TV 360 it failed with the error code MA1/4/11. I then ensured that all my recordings were deleted, switched the box off for 5 minutes and then when switched on again I got the same error message. I do not fancy waiting on the end of a phone for someone to sort this issue out, so was wondering if anyone knows what this error message means and also to get my 360 service set up. Otherwise the remote will go back and I will stick to what works.
on 14-08-2021 18:24
I've had the same error on my installation
14-08-2021 18:42 - edited 14-08-2021 18:42
Hi Martyn7,
The upgrades normally work seamlessly and are usually self activating.
When I did my upgrade from V6 to 360 there was a set of instructions printed on the inside lid of the box containing the new remotes with the instructions which also advised/suggested Need a verification code? Enter: 847446
The instructions may have been missing from the package you received.
I'll enclose a screenshot at the bottom of the post.
You could also try unplugging the box from the mains for 5 minutes and trying again.
It's also possible that the 360 hasn't been correctly activated at VM's end In a previous post it was suggested that the billing system doesn’t know which account to tie your equipment to.
If that's the case then I suggest calling 150 and selecting either TV Faults (option 2) or New accounts and set up (option 3)
on 14-08-2021 19:55
@Martyn7 wrote:Otherwise the remote will go back and I will stick to what works.
@Martyn7 I've merged your duplicate posts into the same place. Just so you know... a migration from TiVo/V6 > 360 is a one-way trip and you can't go back to TiVo/V6 now.
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on 14-08-2021 23:12
I had those instructions and was following them, but got the error as mentioned in first post of this thread. I don't have the time or the inclination to be on the phone to Virgin for hours, as far as I'm concerned they should not roll stuff out to customers if it doesn't work. I'm sick and tired of being fobbed off with poor service.
on 14-08-2021 23:13
It ain't one way if the upgrade fails to work, like it has for me.
on 17-08-2021 08:35
Hi Martyn7
Welcome to our Community Help Forum 🙂
I'm sorry to hear that your installation has failed on your TV360 upgrade, that is not ideal at all. I'd like to take a look at your account and investigate this issue further.
I will send you a private message now to obtain the details required. Please look out for the purple envelope in the top right hand corner 🙂
Kind regards,
Serena
on 18-08-2021 08:07
Hi Martyn,
Thanks for responding to my private message last night to let me know that the upgrade to TV360 has now happened.
I'm glad to hear everything is working okay for you now 🙂
If you have any further issues, please do get back in touch.
Kind regards,
Serena
on 10-06-2022 10:05
Hi
I am having the same issue, how was this resolved please?
thank you
on 10-06-2022 10:33
hiya folks,
dont bother to get the so called 'upgrade' to 360, the new software and remote are non intuitive imho, the only good thing is the voice facility,
stick with what you know, the v6s work well, "if it aint broke, dont fix it !!!!!" lol.
cheers.