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Installation Failed

Martyn7
Tuning in

I received my remote yesterday, but when I tried to install the update of my V6 box to Virgin TV 360 it failed with the error code MA1/4/11.  I then ensured that all my recordings were deleted, switched the box off for 5 minutes and then when switched on again I got the same error message.  I do not fancy waiting on the end of a phone for someone to sort this issue out, so was wondering if anyone knows what this error message means and also to get my 360 service set up.  Otherwise the remote will go back and I will stick to what works.

12 REPLIES 12

Martyn7
Tuning in

I've had the same error on my installation

newapollo
Very Insightful Person
Very Insightful Person

Hi Martyn7,

The upgrades normally work seamlessly and are usually self activating. 

When I did my upgrade from V6 to 360 there was a set of instructions printed on the inside lid of the box containing the new remotes with the instructions  which also advised/suggested  Need a verification code? Enter: 847446

The instructions may have been missing from the package you received.

I'll enclose a screenshot at the bottom of the post.

You could also try unplugging the box from the mains for 5 minutes and trying again.

It's also possible that the 360 hasn't been correctly activated at VM's end In a previous post it was suggested that the billing system doesn’t know which account to tie your equipment to.

If that's the case then I suggest calling 150 and selecting either TV Faults (option 2)  or New accounts and set up (option 3)

360 upgrade360 upgrade

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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japitts
Very Insightful Person
Very Insightful Person

@Martyn7 wrote:

Otherwise the remote will go back and I will stick to what works.


@Martyn7  I've merged your duplicate posts into the same place. Just so you know... a migration from TiVo/V6 > 360 is a one-way trip and you can't go back to TiVo/V6 now.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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I had those instructions and was following them, but got the error as mentioned in first post of this thread.  I don't have the time or the inclination to be on the phone to Virgin for hours, as far as I'm concerned they should not roll stuff out to customers if it doesn't work.  I'm sick and tired of being fobbed off with poor service.

It ain't one way if the upgrade fails to work, like it has for me.

Serena_C
Forum Team (Retired)
Forum Team (Retired)

Hi Martyn7

 

Welcome to our Community Help Forum 🙂

 

I'm sorry to hear that your installation has failed on your TV360 upgrade, that is not ideal at all. I'd like to take a look at your account and investigate this issue further.

 

I will send you a private message now to obtain the details required. Please look out for the purple envelope in the top right hand corner 🙂

 

Kind regards,

Serena

Serena_C
Forum Team (Retired)
Forum Team (Retired)

Hi Martyn,

 

Thanks for responding to my private message last night to let me know that the upgrade to TV360 has now happened.

 

I'm glad to hear everything is working okay for you now 🙂

 

If you have any further issues, please do get back in touch.

 

Kind regards,

Serena

Hi

I am having the same issue, how was this resolved please?

thank you

 

hiya folks,

 

dont bother to get the so called 'upgrade' to 360, the new software and remote are non intuitive imho, the only good thing is the voice facility, 

stick with what you know, the v6s work well, "if it aint broke, dont fix it !!!!!" lol.

 

cheers.