on 24-03-2022 21:38
Hi for over a month virgin has been recording the incorrect program (ie not the program that is listed on the guide). Rather than assisting me they have told me to come and ask the forum, unhelpful as usual. Anyone experienced this?
on 25-03-2022 23:11
Right I have just selected the basic series link option for Daily Pop at 12 on Tuesday, and Nightly Pop at 10 pm so we will see what gets recorded. Let's hope there's some foo fighters or killer's tracks.
on 25-03-2022 23:12
But what I don’t get is that I had tried recording the programs an hour before and after the scheduled time just to see if it was out of sync and none of those were the right program either
on 25-03-2022 23:13
Haha Sorry to disappointment but these are not music programs they are entertainment news programs!
25-03-2022 23:40 - edited 25-03-2022 23:43
@newapollo wrote:
Perhaps the timings will resync when the clocks go forward this weekend.
Hi Dave,
I was reliably informed by my dog's stomach that the clock had already changed.
I don't think either of those programmes were on last week going off the guide.
on 29-03-2022 09:05
Hi Hc88,
Thank you for reaching out to us in our community and welcome back, we are aware of the issue with these channels and it is being investigated, once we have an update we will make sure our customers are informed, apologies for any inconvenience caused.
Regards
Paul.
on 29-03-2022 09:06
I mean, I notified Virgin a month ago so you have aware a very long time.
on 29-03-2022 09:28
Hi Hc88,
I see that my series links for daily pop + nightly pop now start tomorrow as both programmes have vanished from the TV guide for today, so I don't expect anything to get recorded but I will wait and see.