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ITV HD: Loss of Service

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Anonymous
Not applicable

‎10-10-2021 11:23 - edited ‎10-10-2021 11:29

I'm aware of the issue affecting channel 174 on Virgin - VM app and on-screen message confirm this. However, ITV HD on V360 is just a black screen (channel 103). Anyone else experiencing this? Area 25.

Update: various users reporting same issue here.

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Anonymous
Not applicable
In response to nodrogd

on ‎10-10-2021 11:30

Thanks. I've now seen some other users reporting issues here.

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nodrogd
Very Insightful Person
Very Insightful Person

on ‎10-10-2021 11:29

No problems here north of London.

Give your box a reboot & see if it returns. If not look out for error messages that will give some guidance as to what the problem is.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Anonymous
Not applicable
In response to nodrogd

on ‎10-10-2021 11:30

Thanks. I've now seen some other users reporting issues here.

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nodrogd
Very Insightful Person
Very Insightful Person
In response to Anonymous

on ‎10-10-2021 11:39

The issues being reported on the monitoring sites relate to ALL TV platforms, not just Virgin. So this is likely an ITV distribution issue.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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nodrogd
Very Insightful Person
Very Insightful Person
In response to nodrogd

on ‎10-10-2021 11:53

The service has been restored on Freesat & Sky, so Freeview & Virgin should be back shortly.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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