As per the title, this is not an unusual problem but I need some confirmation of my next move. To cut a long story short I had a call from Virgin sales and they made me an offer which was less than what I would have paid next month when my current 18 month contract expires. This involved a doubling of speed and the inclusion of a 360 box, which to me was something new. I mentioned that the Hub 3 was in a different room to the TV and the sales woman (can you still say that now?) said she would include a long cable. Today Yodel delivered and I had a look through the goodies. In the box was a 15 metre isolator cable which was supposed to go from the wall box to the Hub 3. All very nicely made and heat shrinked but completely useless as my present cable is less that 1/2 metre long as the Hub sits right next to the wall box. Also included was a splitter with 1 metre long cables that I can probably lose behind a kitchen cupboard. Now here’s the problem, I need a cable run of around 18 metres to follow the skirting boards and around a couple of door frames to reach the position where the 360 box is going to live. In an ideal world I could order a RG6 extension cable and go from there, which would be very useful as I could then run an RG45 cable alongside it in mini trunking in case the WiFi from the 360 box doesn’t work as well as it could. But I’m told doing this is a hanging offence and could cause a change in levels or interference which may affect other subscribers from the cabinet. Are we looking at a £99 call out for a tech when the installation is not complete with the virgin 360 still sitting in it’s box to resolve this issue?
Regards Tony
