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How to connect virgin 360 TV remote to my TV? Please help

Marge010
Tuning in

on ‎20-01-2023 17:57

My virgin 360 remote controlled the volume and power on my TV since I've had it. The other day I disconnected the hdmi to test another TV and since I reconnected the hdmi to my main TV the remote has stopped controlling the tv. 

I've tried holding the tv button and 0 for 10 seconds but all this does is display a message saying the remote is now paired with the virgin 360 box and it still doesn't control my tv

I've spoken to virgin technical support but they didn't understand what to do and suggested replacing the remote but I don't believe it's a fault with the remote because it only happened when I reconnected the hdmi cable. 

Any ideas?? 

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6 REPLIES 6

Reece_MH
Forum Team (Retired)
Forum Team (Retired)

on ‎23-01-2023 08:10

Hi Marge010,

Thanks for your post, and a warm welcome back to our Community Forums.

I'm sorry to hear you're having some trouble with controlling the volume and power to the TV. It does appear that the remote has unpaired with the TV itself, and the method of holding the TV Button and 0 for 10 seconds wouldn't fix this - this is only if the remote and 360 box have unpaired.

Please try following these instructions to re-pair your TV and remote:

  1. Press Home
  2. Select Settings
  3. Select Pair remote with devices
  4. Select Pair TV and follow the on screen instructions

Please do let us know if these instructions work (or don't), and we'll be happy to assist further.

Thanks,

Reece - Forum Team


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Marge010
Tuning in
In response to Reece_MH

on ‎23-01-2023 08:47

Hi

I've checked settings but there isn't an option to pair remote with my TV. There is an option to pair remote to audio system but that's it. 

The menus I have when in settings are:

Profiles, Accessibility, Parental controls, Audio & video, System, Info.

I've checked the sub menus under these options and I can't find it anywhere. 

Please help

Thanks

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roy247
Community elder
In response to Marge010

on ‎23-01-2023 10:03

Hi Marge010,

It should be,

  1. Press Home
  2. Select Audio & video
  3. Select Pair remote with devices
  4. Select Pair TV and follow the on screen instructions
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newapollo
Very Insightful Person
Very Insightful Person
In response to roy247

on ‎23-01-2023 12:26

It's actually  Home > Settings > Audio & video >  Pair remote with devices > Pair TV and follow the on screen instructions

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Marge010
Tuning in
In response to newapollo

on ‎23-01-2023 12:39

Hi. Thanks for this. It's still not working though. I will keep trying

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Ashleigh_C
Forum Team
Forum Team
In response to Marge010

on ‎25-01-2023 12:50

Hi there @Marge010

 

Thank you for popping back to us and we are so sorry to hear that this was still not working! 

 

Can I just check and see how things are looking since your last post? 

 

 

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