on 20-03-2022 16:53
How much does it cost to move mini box to another room?
on 20-03-2022 17:01
Hi @spl1180
The standard cost for a non fault callout is £25... it used to be £99.
You can either speak to faults or wait a few days for a member of the forum team to pick this up for you.
To contact VM Faults call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) but best to call between 8am and 10am to avoid call queues, or late afternoon around tea time
When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc.
Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone.
on 22-03-2022 17:49
Hey @spl1180,
Welcome to the community and thanks for taking the time to post your issue on the forums.
@newapollo has covered everything with that response, nothing for me to add other than that I can arrange for the visit to take place.
Please let me know if you'd like me to book a visit in for you and we can get it arranged.
Regards,
Steven_L
on 24-03-2022 06:24
Hi. Yes, if its £25 to move the cable to another room I'd like to book this please.
Thanks.
on 26-03-2022 11:42
Good Morning @spl1180,
Check out the purple envelope in the top right hand corner and I'll be happy to take this on for you
Kindest regards,
David_Bn