on 15-10-2021 17:24
Afternoon,
The cable adaptor saga continues, after 3 call with VM call centre and numerous promises I still have yet to receive the missing cable adaptor for my VM 360 Mini Box. I installed the new VM Box and Mini Box over 2 weeks ago, the latter installation is incomplete as still not had the cable I asked for.
I rang 150 3 times, after explaining to the agent what I needed I was sent what I didn't need, 2 power supplies for the box.
I rang for the second time and couldn't make the agent understand what I needed he kept saying there was no such cable, or I didn't need one, even after I pointed him VM's own install instructions which said I did, he kept offering me a 5m or 15m cox cable, which was totally the wrong item.
On the third call I spoke to someone at a UK Call centre, who understood what I needed and spoke to here manager about getting one sent out, said would take about a week, a week has gone by and still no cable adapter. I have no intention of going through the pain of calling your call centre again as they are to be frank useless.
All I want is one of these, is it too much to ask?
Please send me one quickly or get an engineer to bring one, how hard can it be?
Answered! Go to Answer
on 15-10-2021 18:28
Hi MartJ
Thanks for those details
I have just sent an email to our Service and Install managers for your area
Fingers crossed we have a Technician in the area over the weekend that can pop a pair through your letter box
Gareth_L
on 15-10-2021 17:26
I'm sure the forum staff can arrange this, but you should be aware their current turnaround time - given it's the weekend - may be a few days.
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on 15-10-2021 17:39
Well aware of that, but not going to ring the call centre who don't seem to have a clue and care less about customer satisfaction. I have been waiting over 2 weeks for this small cable a few days more won't matter in the scheme of things.
on 15-10-2021 18:03
Hello MartJ
Thanks for your post
Sorry though to read the above
This really should have been sorted by now
If I can take some details by Private Message
I can get a technician on his travels to pop a pair though your letterbox
Gareth_L
on 15-10-2021 18:04
Yes by all means happy to provide details via PM
on 15-10-2021 18:28
Hi MartJ
Thanks for those details
I have just sent an email to our Service and Install managers for your area
Fingers crossed we have a Technician in the area over the weekend that can pop a pair through your letter box
Gareth_L
on 15-10-2021 19:31
Thank you
16-10-2021 09:41 - edited 16-10-2021 09:41
Excellent Service, Engineer arrived with cable at 9:15 this morning, installed it and ensured all working.
Thanks
on 16-10-2021 14:12
Hi @MartJ,
Thank you for keeping this thread updated on how you're getting on.
We're glad to hear that your services are now up and working as they should be! 🙂
Please let us know if there's anything else we can do to help, we're here if you need us.
Thank you,