cancel
Showing results for 
Search instead for 
Did you mean: 

Have to keep resetting tv box and broadband

Mattfinch1
Joining in

Ever since I have upgraded my box to 360, I have had to reset both broadband and 360 box several times as it crashes

22 REPLIES 22

I have a photo but I can’t attach it

Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @Mattfinch1,

Thank you for coming back to us. I'm sorry to hear that your issue is still ongoing. I can imagine that this must have been frustrating.

As you've been experiencing this issue for a while, and I can see some issues present on your account, I'm more than happy to look into this issue further, which may require a technician appointment. 

I will send you a Private Message to confirm a few details before we can book in the visit. Please keep an eye out for a purple envelope at the top right corner of the Forum page. I will be in touch soon.

Thank you.

Paulina_Z
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @Mattfinch1,

Thank you for coming back to me via Private Message. I have been able to book in a technician appointment for you for the soonest available date.

You can always manage your appointment via your online account.

Keep us updated on how your appointment gets on and if you need any additional help or assistance going forward.

Thank you.

Paulina_Z
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs