06-10-2021 09:32 - edited 06-10-2021 09:33
Ever since I have upgraded my box to 360, I have had to reset both broadband and 360 box several times as it crashes
Answered! Go to Answer
on 31-10-2021 15:08
I have a photo but I can’t attach it
on 02-11-2021 15:45
Hi @Mattfinch1,
Thank you for coming back to us. I'm sorry to hear that your issue is still ongoing. I can imagine that this must have been frustrating.
As you've been experiencing this issue for a while, and I can see some issues present on your account, I'm more than happy to look into this issue further, which may require a technician appointment.
I will send you a Private Message to confirm a few details before we can book in the visit. Please keep an eye out for a purple envelope at the top right corner of the Forum page. I will be in touch soon.
Thank you.
on 08-11-2021 08:10
Hi @Mattfinch1,
Thank you for coming back to me via Private Message. I have been able to book in a technician appointment for you for the soonest available date.
You can always manage your appointment via your online account.
Keep us updated on how your appointment gets on and if you need any additional help or assistance going forward.
Thank you.