HD pixelated channels (bbc1 mainly)

[HowJ]

Hi we have a recent 360 box coming from a decade of tivo.

Noticed that BBC1 drops to very pixelated image and sometimes has an error message every 10 mins or so on most days. A couple of other channels do this infrequently too.

We reset the box yesterday but it has made no difference.

Inbetween the glitches, quality is great.

Cityfibre are installing new cabling outside, would this affect the TV reception at all?

Cheers

Howie

[HowJ]

Hi there,

Nope, box has been on for about 3 days solid now. I altered the standby time to max, so 24hrs and is just enough to ensure its left on.

Channel quality on BBC 1 failed more yesterday than usual. 

Maybe the best thing is for me to call an engineer along?

Thanks

[Adri_G]

Hey Howj, thanks for posting.

Sorry to hear about the pixelating issue on your live channels and on our TV 360 box.
In order to have a closer look and troubleshoot this I will send you a PM shortly.

Please check the top-right corner of our forum and you should see a purple envelope. Click this and you'll see my message.