Faulty Remote

[Harlpop]

Hi 

I have a faulty remote , sometimes it decides not to work  or is slow  , your supposed to be able 

to point it in any direction. and it will change channel , which it has stopped doing , Ive tried new batteries , which doesn't make a difference 

Regards 

Mal 

[newapollo]

Hi @Harlpop 

Sometimes the remote appears to have stopped working and a simple shake of the remote gets it working again.

If the remote appears to have stopped working make sure the the power saving mode setting is on Fast Start.

Your remote may need pairing again.

Press and hold the TV and Rewind button for 10 seconds which will factory reset the TV 360 remote.

Then hold down the 'TV' button and '0' button together until the Standby button starts to flash. This should pair the remote again.

If that doesn't work then press Home > Settings > Audio & Video > Pair remote with devices > Press OK then  Pair TV and follow the on screen instructions

[Harlpop]

Morning  

Ive. tried all that and its still unresponsive  , its not a 360 remote , its a one I've had some time now 

[roy247]

Hi Harlpop,

If it's not a 360 remote what remote is it, and do you have a 360 box ?

[LittleMick73]

If its not a 360 remote how do you expect it to work.

[newapollo]

Hi again Mal,

Please can you confirm which box, and which remote you have?

The following link should help https://www.virginmedia.com/care/tv-fault/which-tv-box 

[Robert_P]

Hello Harlpop

Sorry to hear of the remote control issues, we appreciate you taking the time to raise this via the forums.

From looking at your account it appears that a replacement remote has been ordered, looks like this was ordered online. Is this the case?

If so, let us know once you have it or if there are further problems.

Rob