on 20-08-2021 14:53
Are you able to extend the cables on the new Ooomph package so i can move both my 360 box and router apart
Answered! Go to Answer
on 20-08-2021 17:53
Any VM customer can request a "non-fault" move of their internal cabling, via the normal 150 route for a one-off charge of £25.
The package you're on, and the specific connections/cabling wanting moved, are irrelevant for this request.
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on 20-08-2021 17:53
Any VM customer can request a "non-fault" move of their internal cabling, via the normal 150 route for a one-off charge of £25.
The package you're on, and the specific connections/cabling wanting moved, are irrelevant for this request.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 23-08-2021 08:40
Hi Walshy71,
Thanks for posting and welcome to our community 🙂
The information japitts has given you is correct, have you been able to arrange this?
Alex_Rm
on 23-08-2021 11:14
Hi Alex
No i've not managed to arrange this.
on 23-08-2021 13:59
The £25 is a reduction from £99. So good value to get it done/booked now.
on 25-08-2021 15:40
Hi Peepers001,
Thank you for reaching out to us in our community, have you managed to speak to us in regard to arranging a technician?
I have tried to locate your account however wasn't able with the details we have for you, if you do still need help, I will be happy to invite you into a private chat.
I will send the invite shortly, please click on the purple envelope if you do need help?
Regards
Paul.
on 06-10-2021 17:41
Hi Alex how do i get this organised and is it still £25
on 06-10-2021 18:11
It's still £25, and how to arrange is exactly the same as with any other fault situation..
Call either 150 (from a VM phone) or 0345 4541111 (from a non-VM phone) and speak to a faults agent.
Wait here for the staff to pickup and arrange it for you.
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on 08-10-2021 19:46
Hello @Walshy71,
Thank you for coming back to us, yes it would be £25 are you happy with this? Please let me know and I will message you privately.
Many thanks,
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