Extending cables on Ooomph package

[Walshy71]

Are you able to extend the cables on the new Ooomph package so i can move both my 360 box and router apart

[japitts · Accepted solution]

Any VM customer can request a "non-fault" move of their internal cabling, via the normal 150 route for a one-off charge of £25.

The package you're on, and the specific connections/cabling wanting moved, are irrelevant for this request.

[Alex_RM]

Hi Walshy71,

Thanks for posting and welcome to our community 🙂

The information japitts has given you is correct, have you been able to arrange this?

Alex_Rm 

[Walshy71]

Hi Alex

No i've not managed to arrange this.

[Anonymous]

The £25 is a reduction from £99. So good value to get it done/booked now.

[Paul_DN]

Hi Peepers001,

Thank you for reaching out to us in our community, have you managed to speak to us in regard to arranging a technician?

I have tried to locate your account however wasn't able with the details we have for you, if you do still need help, I will be happy to invite you into a private chat.

I will send the invite shortly, please click on the purple envelope if you do need help?

Regards

Paul.

[Walshy71]

Hi Alex how do i get this organised and is it still £25

[japitts]

It's still £25, and how to arrange is exactly the same as with any other fault situation..

Call either 150 (from a VM phone) or 0345 4541111 (from a non-VM phone) and speak to a faults agent.

Wait here for the staff to pickup and arrange it for you.

[Hayley_S]

Hello @Walshy71,

Thank you for coming back to us, yes it would be £25 are you happy with this? Please let me know and I will message you privately.

Many thanks,