Ethernet cable damaged.

[spurdog]

Hi.

I had the TV360 installed yesterday and at the time of installation the engineer could not get the ethernet connection to the router to work, so we settled on using WiFi.

I have since discovered that the cable itself is damaged and requires replacing however this entails replacing the small junction/splitter with all the wires attached.  Trying to find who I speak to rectify thisis proving problematic.

Any suggestions will be appreciated. 

John

[Roger_Gooner]

This will add cost to the hub for no benefit as an Ethernet port was never envisaged at the time and will not be required until VM switches to XGS-PON.

[Posidon]

The splitter ethernet cable this is exactly the same as I got supplied in Virgin self install kit it's pure junk

When I had TV problem the engineer said the ethernet cable is damaged throw the junk in the bin he maid up proper coax cable with splitter technetix 2 way splitter and gave me 2 cat 6 ethernet cables you can use your own ethernet cables which will work

He said self in stall is rubish if you pay for engineer install I do the cables properly

[John_GS]

Hi @spurdog

It'll need to be a tech visit in this case. I'll send you a PM now

Kind regards,