Error codes

[Lindajane59]

Since getting the V360 a couple of months ago I get constant error codes, almost every night, usually CS230 but I've had others too.  Normally about my WiFi connection tions or bandwidth.  Connections are fine on diagnostics and my bandwidth was charged recently and was perfect according to the engineer.  I often can't watch recordings etc., and there are times I can't  return to live tv, use the voice control or even turn the box off, everything just stops working.  I keep having to reset, just had to do it again tonight.

It's driving me mad, I had the V6 for years and barely a problem with it. 

[Lindajane59]

Yes seem to be.

I'll try changing it over to wireless and see if it makes a difference.

[Lindajane59]

So tried to change to wireless but got an error code CS9993 

No problems last night but various issues tonight

CS3300

CS2317

CS2305

New Ethernet cable arriving tomorrow so will try that but if that doesn't work clearly there is a problem.

Th box is brand new, only got in at the end of May but I've had problems since I moved to 360.

Driving me crazy if I'm honest.

[Ashleigh_C]

Hi there @Lindajane59 

I'm so sorry to hear this has been happening and thank you so much for keeping us updated. 

Can I ask if the Ethernet cable has reached you now? How are things looking after connecting the new cable? 

Thank you. 

[Lindajane59]

Hi Asleigh

Thanks for coming back.

Changed the cable yesterday and had no issues last night.

I'll see how it is over the next few days, fingers crossed.

Have a good day.

Linda

[Natalie_L]

Thank you for letting us know Linda. 

Please let us know how you get on and if we can assist further. 

Thanks

[Lindajane59]

Hi

I've had no problems over the weekend following changing the ethernet cable so looks like it might have done the trick.

Thanks for your help.

Linda

[Zoie_P]

Great to hear Lindajane59,

thank you for getting back to us and glad to hear it is all working fine 🙂

Zoie