on 05-03-2023 14:18
For over a month now, we keep getting error codes CS2200/CS2217 and other codes saying 'failed to play recording' and error code CS5500 saying 'action not possible'.
I have 2 v6 boxes with the 360 upgrade and the errors happen on both boxes.
I have reported the problem via the customer service number (150) and even sent complaint emails regarding this matter. After several calls and emails, all I am being told is there's issues in the area and to try again after 24/48 hours, but the problems still persist.
I am reaching the end of my tether and seriously contemplating leaving VM and going elsewhere.
I have read through other people's articles on here and they've been told there's problems with the hardrive in the box and that they need replacing, yet I haven't been given this option.
If someone could look into this and get back to me please, before the boxes get thrown out the window!!
on 05-03-2023 15:55
HI @Katd1972
What happens using live TV if you press pause and then press play after a minute or two?
on 05-03-2023 16:29
The same thing happens
on 08-03-2023 09:58
Hi Katd1972,
Thanks for your post and welcome to the community.
Apologies for the recording issues faced, can I ask during this being raised has our team contacted you back to investigate the matter?
Let us know,
on 08-03-2023 10:02
Hi
Nobody has tried to contact me despite asking for the complaint to be escalated.
on 10-03-2023 14:35
Hi Katd1972 👋 thank you for getting back to us!
Really sorry to hear you are still awaiting contact regarding the complaint. I will send you a PM to confirm a few account details so I can investigate and offer further support if needed. 📩 You can find the PM in the top right corner of the page in your Inbox.
We can return to this public thread with a further update when possible.
Wishing you all the best. 🌞