Error code m63

[Eileenshaler]

I’ve had new 360 box from virgin. Won’t let me record anything and can’t access catch up

have rang several times for over an hour at a time with the promise of calls back which have not happened.  I have made complain using their form but no contact

Disgusted with services and just want to be able to use the box and record shows 

[japitts]

I've moved your post to the 360 board, although the error you've quoted is a TiVo-platform one.

Have you swapped a TiVo for a 360, or software-converted a V6? If you're not sure here - if you're converting a V6, then it's possibly stuck in "no-mans land"

Given that M63 is a TiVo-platform error code, it suggests that there's a mismatch between the software your box has installed, and what your account is expecting. The only people that can resolve this are VM themselves.

There are potentially alternative ways of escalating this which could get you a quicker answer, but before doing so - can you clarify whether you had a TiVo or a V6, that will help ID what could have gone wrong.

[Eileenshaler]

Upgrade from virgin   I’m almost certain old box was a TiVo box which they told me to dispose of and replace with this new 360 box which is very small and just has one light in the front along with a plus and a minus button 

[japitts]

Can you check the link in my previous post - https://www.virginmedia.com/care/tv-fault/which-tv-box 

Then we can be sure you've swapped from TiVo > 360 rather than just being almost certain....

[Hayley_S]

Hello @Eileenshaler,

Welcome, thanks for posting.

I am sorry for the issues with your TV box.

I located your account using your forums details, I can see you have a new booking for a engineer visit. Please check your online account to see the date and time.

Many thanks,