Error code cs1011

[Seymourk]

Can anyone tell me what error code cs1011 actually is. So far I've been told it's a fault with new 360 boxes amd to wait another 24 hours and it should work . I was told by CS that the fault is around 5 days old yet I saw a post from march that said the same thing. Any help please.

[newapollo]

Hi @Seymourk 

https://www.virginmedia.com/help/virgin-tv-error-codes/cs1011-contactus 

It's an account retrieval error. It can sometimes happen if your 360 box hasn't been set up correctly on the systems and they systems are still expecting to see a V6 or TIVO box.  This can sometimes be fixed over the phone, but may also need a tech visit.

[Seymourk]

Hi newapollo,

CS have said they can't do anything else and I need to wait another 24hours and it SHOULD work . Just poor that they know this is an issue yet don't mention it . Even had 1 person on the phone tell me it would be sorted tonight but I need to speak to someone higher up to get it done.  Yet no good😡

[newapollo]

It will probably be a specialised team that have access to a system that's not available to all agents that can rectify it if the faults team are unable to. 

[Ashleigh_C]

Hi there @Seymourk 

Thank you so much for your first post to our Community Forums and welcome to the team! 

Another huge thank you to @newapollo for their advise on this. 

Can I ask how things are looking since your last post? 

Thank you.