Error code CS2004

[Jeff0901]

Hi folks,

I had to contact Customer services last week to order another  new remote control for my additional box, as I only received one initially. I have still not received the new remote. I had not upgraded to TV 360 at that point due to only having one remote. When I got home in the evening, I discovered that both my boxes needed to be upgraded, obviously initiated by the agent. Since the upgrade, I am getting a CS 2004 error code on around 15 channels:

Dave hd, Sky Crime, More 4 Hhd, TLC hd, Quest hd, Eden hd, Wild hd, Sky Cinema Family hd, Sky Cinema Comedy hd, Sky Sports Cricket hd, Sky sports Arena hd, Eurosport 2 hd, Bloomberg hd 

All of the above channels show the error code and wont play, or show the code and  then pixelate.

I have tried resetting the box, checked all connections etc, but no joy.

Can anyone shed any light on this from me please.

Thanks in advance

Jeff

[Matthew_ML]

Hi Jeff0901, thank you for reaching back out and letting us know. I am sorry to hear the issue is still there with the pixilation. 

I would like to take another look into this for you, I am going to send you a PM.

Please look out for the purple envelope. Thanks