Menu
Reply
Caligulacabbage
  • 56
  • 2
  • 11
Dialled in
443 Views
Message 1 of 5
Flag for a moderator

Error Code CS2312

Is it just me or has anyone else lately been getting error code CS2312 whilst watching Sky Box Sets ?
I was watching Prodigal Son  on SKY box sets and some episodes suddenly stop halfway with this error code ring 150 blah blah. Turn of V6 Box with the 360 s/w wait a minute reboot and it works this is getting quite problematic there are no issues in our area our status is all in the green . 

0 Kudos
Reply
japitts
  • 18.26K
  • 2.36K
  • 4.18K
Very Insightful Person
Very Insightful Person
434 Views
Message 2 of 5
Flag for a moderator

Re: Error Code CS2312

If you've got "V6 box with 360 software" then you have a 360 and not a V6.

Error code help for this code suggests calling in, but....

Forget the box-sets for a second, can you view any other OnDemand content? The same underlying tech drives CatchUp as well as box-sets, so let's see whether your issue is with all VOD, or is specific to certain programmes.

The latter is more likely to be an account issue.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Caligulacabbage
  • 56
  • 2
  • 11
Dialled in
419 Views
Message 3 of 5
Flag for a moderator

Re: Error Code CS2312

I certainly can ,and yes it is specific sky box sets I also have missing episodes in box sets on sky crime the widower is missing episode 1 only showing episode 2 and 3 missing episodes from the attendant also . Is anyone else having issues?
I ran some tests through the Virgin App says Account is fine and right at the end it says reboot the box , tried again running the test and now it just says technical error try again . 

0 Kudos
Reply
japitts
  • 18.26K
  • 2.36K
  • 4.18K
Very Insightful Person
Very Insightful Person
389 Views
Message 4 of 5
Flag for a moderator

Re: Error Code CS2312

Can you confirm the names of the programmes you're having issues with?

I can't find "The Widower" on a search, and the closest I can find to "The Attendant" is "The Flight Attendant"

You say you can watch some OnDemand programmes ok?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
newapollo
  • 12.18K
  • 1.64K
  • 3.71K
Very Insightful Person
Very Insightful Person
379 Views
Message 5 of 5
Flag for a moderator

Re: Error Code CS2312

There are two episodes (2 and 3) of the Widower available under Box Sets & Movies > Sky Crime  on my 360.

Both episodes play without any errors. Software version 4.34

The Flight Attendant episodes 1-8 are available - I've tested playing short excerpts from episodes 3 and 5 without any problems.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I don't work for Virgin Media.

I'm a Very Insightful Person, I'm here to share knowledge. Learn more

Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The do's and don'ts. Keep the community welcoming for all. Follow the house rules
0 Kudos
Reply