Error CS2000

[H4mish17]

My storage has gone from about 40% full overnight to completely full and I am not able to pause or rewind live TV.  Tried getting through on phone a little while ago but got message saying wait times are very long and I have other stuff to do, so couldn't hold.  Also, not been able to get remote test done on kit via Virgin website - advice was to phone.  So a bit stuck thinking I will just have to try again tomorrow.  Any thoughts?

[roy247]

If you go to your recordings is there anything you can delete to see if it makes any difference.

If the hard drive is full you won't be able to pause or rewind live TV.

[H4mish17]

Hi Roy,  I can delete a few things, I'm sure.  However, the issue is that since yesterday I've not recorded anything new, but the system has gone from about 40% full to 100% full overnight. I understand the pause and rewind function not working because of the full storage, it's the fact that it's made the 40% to 100% jump for no reason that is so strange. 

[roy247]

It could be a faulty hard drive if deleting a recording makes no difference to how full it says the box is you could try a factory reset using the keep recordings option.

[H4mish17]

Hi Roy,  I've not yet tried a factory reset as I've not done one before and the thought of it makes me nervous!  I'm currently trying to speek to a Virgin agent via WhatsApp, but it's been an hour now since I started and still haven't got through to anyone.  Not great.

[roy247]

Hi H4mish17,

If the box is working correctly then doing the factory reset using the keep recordings option will be OK, I have used it several times without any problems. If your box does have a problem then this might highlight the issue. It does sound like a possible hard drive problem.

I guess you have already tried the "turn the box off and on again" at the plug or with the switch on the back of the box reboot method.

[H4mish17]

Morning Roy,  Turns out it was a hard drive problem.  Engineer came yesterday and replaced my box with a new one.  Thanks for your suggestions though, much appreciated.

[Bien0709]

Hello, 

We are experiencing the same problem. Also since last wednesday. Cannot watch recordings or pause/rewind tv. Storage was full so tried to delete loads, but still says its full. Did the factory reset (keep recordings) but no change. Think we might need a new box. How could We apply for that? Thanks Sabrina 

[roy247]

You can call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone, choose the option to report a fault, then ignore all the other options offered and you should then be placed into a queue to speak to someone.

Another option is to wait for one of the forum team to pick this up which might be 2 to 3 days.

[Bien0709]

Thanks, i will try to call them tomorrow, but with 3 small children its not always easy to wait in queue 🤪 then i'll just have to wait till (hopefully) i'll get a reply on here.