Error CS2000 when pausing / rewinding

[m4tty_j]

I've posted about a similar issue before, but I am unable to pause / rewind TV and always get the error CS2000 (See image)

Power cycling the box resolves it for a short while, and then it starts again. Ive tried VM chat services, but got nowhere. Im convinced the box is now faulty (probably a HDD issue), but im at my wits end trying to sort anything.

[Gareth_L]

Hello m4tty_j
Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with your 360 box. 
I'd like to take a look into this for you. More than likely we will need to arrange a service call to swap the box over.
If you don't mind, I will need to send you a private message to pass security. 
If you can check your logo at the  top right of your screen that would be great. 
Regards     
Gareth_L

[Gareth_L]

Hello again m4tty_j. 

I have booked you in for the next available appointment on your preferred day. To view this please sign in to My Virgin Media here 👉 My VM. Once you log in scroll down to Orders & appointments then click on View your orders. Please note it can take up to 24 hours to show but you should also receive a text message with the details. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you a message to pass data protection and confirm the appointment detail. I have also advised the date and time by a private message

Regards 

Gareth_L

[m4tty_j]

Quick update. 
A very nice engineer came this morning and checked a few things over. 
Apparently, they have a lot of trouble with V6 boxes that have been upgraded to 360 in the home. He’s swapped it with one that’s been upgraded by them, which apparently are better. Hopefully that’s the case. 

[Zach_R]

Hi @m4tty_j, 

Thank you for the update on this. I'm glad to hear that the technician was able to address and resolve your concerns.

Please do let us know if there's anything more that we can help you with.

Thanks,