Engineer did not turn up

[Sgrant17]

Hi,

I had an engineer scheduled to come out 25th March but they did not turn up (see attached). 

I'm trying to contact the salesman who I previously talked to but he is not returning my calls. I've also tried to find a number on the website but I can't find the right one.

Can anyone help?  

[John_GS]

Hi @Sgrant17 

Thanks for posting and welcome to the community. Sorry for the confusion but that screenshot doesn't show an engineer visit, that's a self-install delivery. The reason that is because of the times showing. An engineer visit for an install is either 8am-1pm / 1pm-6pm.

How did the self-install go? Have you managed to install everything?

Keep us posted.