Disney+ Password 360 box no £ symbol

[jskemp76]

Just found the Disney+ app on the 360 box, logging in with my existing Disney+ username and password, I can’t find the £ symbol on the onscreen keyboard, therefore I can’t login. Hopefully I’m just being a bit dumb, can someone help me find it or can VM look into this? 

[newapollo · Accepted solution]

Hi @jskemp76 

I've checked and can confirm there isn't a £ symbol any where on the onscreen keyboard.

There is however a graphic on the right hand side, just below @sky.com which you can click on to use your own keeyboard which you can attach to the 360 using the usb port

[jskemp76]

That’s brilliant I’ll give it a go later. 

Thanks. 

[jskemp76]

I was too quick, the keyboard usb doesn’t work! No lights on the keyboard and the button you suggested only closes the screen keyboard down. 

any other ideas please? 

[newapollo]

Do you need the £ symbol for your email address or for your password?

If it's part of your email address or password then you can go into the Disney + settings on your 360

Click on Settings > Account and change either or both there

Disney will send you an email with a six digit code before allowing you make those changes - this change will apply to all devices that you use Disney + on.

[Steven_L]

Hey @jskemp76,

Welcome back to the community and thanks for taking the time to post.
I'm really sorry to hear of the issues with your Disney+ login, have you been able to get this resolved with the help of @newapollo?

Regards,

Steven_L

[ozsat]

I had to change by Disney+ password online to one with no £ in it to be able to login.