on 03-08-2022 22:46
I have logged in to my Disney+ app and account and I cannot get the normal sound on any show/film I watch, unless I watch it as audio descriptive version. Standard sound in what ever language doesn’t play, but if you play it with AD on, then it does play the sound, but with the AD over the top of the show. Anyone got any info on how to fix, I’ve reset my 360Box and hub. Netflix, Prime and YouTube all work, it’s just Disney+ I’m having issues with.
Answered! Go to Answer
05-08-2022 21:48 - edited 05-08-2022 21:52
exactly the same problem I'm having
Only works on English (audio description) no sound on any other language so it's not an issue with the cable or TV all other channels and apps work ok
on 05-08-2022 22:06
I just managed to get it working by changing the “audio & video” settings on Virgins settings section, change the audio output from “Follow Channel” to “PCM 2.0” it was the only way I have found to work
on 05-08-2022 22:12
This worked for me too, nice one!
on 23-10-2022 14:17
I have just moved from this setting because I wasn't getting any audio on nat g and movie channels as well as others too. Have picked the last setting PCM 2.0. Only one that will work.