on 20-05-2021 23:28
Can someone please help me with why I cannot delete recordings that have been watched from my recorded program list.
I getting fed up with one issue or another occurring with the 360 box.
on 25-05-2021 08:47
Hi @gthind51 thanks for posting and welcome back to our community.
Sorry to hear you're having issues with deleting your recordings on your 360 box. Have you tried to do a factory reset on your box? It will give you an option to do this without deleting your recordings. So to keep the ones you've not yet watched. Then you can test if you can then delete the ones you do wish to?
Regards
Lee
on 25-05-2021 09:16
Hi Lee_R
Thanks for your suggestion.
I had a engineer come here yesterday he couldn’t explain why historic programmes won’t delete and surprisingly he didn’t suggest the Factory reset either.
Some of the recordings have ‘360 offline the box is off, switch it on to delete’.
The is is incorrect and relates to programmes recorded back in Dec/Jan when sadly I changed from V6 to 360.
I’ll be honest although the picture quality can be better, the 360 has caused untold issues.
I’m nervous to do the reset as I’m worried I’ll lose everything. This is purely due to all the issues we’ve had.
kind regards
Gillian
on 25-05-2021 09:51
Hi Gillian,
Since a reboot hasn't helped, you should try the factory reset.
It's actually misnamed and only a partial system reset and not a complete factory reset. You are given 2 options
Keep Recordings
Format Disk
Choose Keep Recordings
To factory reset go to Settings (cog at end of Home menu) > System > Factory Reset.
With the 360 choosing that first option you won't lose your recordings or any links you've set up (but will have to sign into apps such as iPlayer, Prime, Netflix and ITV Hub again)
on 25-05-2021 09:58
Thanks for getting back to us Gillian.
I am sorry your experience has led to you feeling the way that you do. I would recommend trying the option that I and the fantastic @newapollo have suggested. I appreciate your reservations but it will clearly signpost the option to keep your recordings.
Regards
Lee
on 25-05-2021 12:07
on 25-05-2021 12:27
Hi @gthind51
Let us know how you get on with following the steps above and we can investigate this further if needs be.
Regards
on 25-05-2021 14:14
thrice
Thank you I have just tried that. Sadly it says my box has just gone offline , it on as I type so it looks like I will have to do the reset as the next option.
Thanks
on 25-05-2021 14:25
Hi
Just going through the factory reset.
Will I need to do this on the mini box too?
kind regards
Gillian
on 25-05-2021 14:36
Hi
Just completed the factory reset and sadly the historic recordings still cannot be deleted.
Message displayed:
‘360 box is offline or not connecting. Turn it on to delete or cancel recordings’
Diagnostics:
signal Good
Int connection ✅