on 11-05-2022 14:24
Hi, recently started noticing a big lack of response when using the Guide (nothing to do with batteries) such as when selecting to view a programme, it taking ages to respond and switch to the channel. When going up/down from screen to screen, a blank screen appears for a long time. Last night and today, when trying to play back a recording it pauses every second or so continually. Checked all cables, connections etc. Help please! Thank you
Answered! Go to Answer
on 11-05-2022 17:42
You've not mentioned so I will ask - have you tried restarting your TV360 box?
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 11-05-2022 17:42
You've not mentioned so I will ask - have you tried restarting your TV360 box?
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 11-05-2022 20:15
Yes, I've tried resetting it but still no joy..
on 13-05-2022 20:39
Hi JoBail26,
Thank you for reaching out to us in our community and welcome back, sorry to hear your 360 box has become slow to respond and also taking a while to play recordings, is this on a 360, or a 360 mini box?
Regards
Paul.