Cs2004

[lpk37]

Hi all my picture on all channels have started to pixelated and then comes up with this code! I’ve called up only to go through the reset and restart with no Luck! And get told there is no issue at there end with my service 

[japitts]

Pixellated pictures on live TV are often the sign of a signal fault, and CS2004 is a loss-of-signal error. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

[Martin_N]

Hi lpk37,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you have been having with your Tv service. 

I have located your account on our side and it does look as though you have spoken with the team regarding this as you have advised.

What I will do is private message you so we can look into this. 

^Martin