on 19-03-2023 17:32
Second box won’t connect to channels unsure how to fix this
[MOD EDIT: Subject title changed for clarity]
on 19-03-2023 22:16
Hi @Si402
Have you checked all the connections as per
https://www.virginmedia.com/help/virgin-tv-error-codes/cs2004 ?
on 20-03-2023 09:46
All connections to main box are fine do I need to have an aerial connection to the second box or can it just go off Wi-Fi because the aerial wire isn’t long enough to get to the second box
on 20-03-2023 12:02
Hi again @Si402
The mini box needs to be connected to the white coaxial lead so it can receive live TV. If that isn't connected all you will be able to access is apps, catch up, on demand and recordings from the main box.
If this was a new engineer installation then they should have made sure that the mini box was connected to the coaxial.
You could call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.
Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.
on 22-03-2023 13:04
Hi there @Si402
Thank you so much for your post and welcome to the community forums, its great to have you here.
I am so sorry that you have faced these issues with your service and a big thank you to our community member newapollo for their help. How are things looking now? Do you still need assistance?